Applies to all guests when making a reservation.

1. Check-in / Check-out

  • Check-in time: from 5:00 PM. Check-out time: until 11:00 AM.
  • Early check-in and late check-out are possible depending on the apartment’s availability. For such requests, please contact Casa Eclea Lisbon.
  • Check-in and check-out are carried out at the apartment.
  • Check-in between 11:00 PM and 9:00 AM is subject to an additional charge of up to €30.00.
  • Payments (outstanding amounts) must be settled at check-in. In the case of late or delayed arrival, please notify us by phone or email.

2. Security Deposit

An amount of €300.00 for stays shorter than 15 days, and €500.00 for stays longer than 15 days, will be required as a guarantee in case of damages. This amount must be paid in cash or via bank transfer before check-in and will be refunded after check-out.

Reasons for non-refund of the deposit:

  • Damage to furniture or equipment in the apartment.
  • Failure to return the keys on the departure date.
  • Extra cleaning required to restore the property to its original condition.
  • Departure outside the agreed check-out time.
  • More guests than initially confirmed at the time of booking.
  • Complaints from neighbors about noise, parties, or illegal activities.

3. Cancellation

– If you wish to cancel a reservation, please notify us as soon as possible by email at casaeclealisbon@gmail.com

  • Cancellation 30 days before check-in date: 100% of the total amount will be refunded (excluding booking fees).
  • Cancellation between 15 and 30 days before check-in date: 50% of the total amount will be refunded (excluding booking fees).
  • Cancellation between 0 and 14 days before check-in date: the total amount of the reservation will not be refunded.

Casa Eclea Lisbon does not refund unused nights by guests.

– In the event of cancellation of your reservation by Casa Eclea Lisbon, for reasons beyond our control, we will offer an alternative accommodation with similar or superior facilities. If this is not possible, we will fully refund the amount paid.

4. Behavior

  • The person who books is responsible for the use of the apartment and must ensure that guests make proper use of the property.
  • Quiet hours in Portugal are from 10:00 PM to 8:00 AM and must be respected.
  • As the apartment is located in a residential complex, guests must be aware that parties or other activities may disturb neighbors or other residents. In the event of complaints regarding guests’ behavior, they will be required to leave the apartment immediately without any refund.
  • Smoking is not allowed inside the apartment.
  • Pets are not allowed.
  • Please inform us immediately of any damage caused in the apartment. Guests are held responsible for any damage during their stay.
  • The number of guests in the apartment must not exceed the number confirmed at the time of booking.